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What is Knowledge ?

  • Knowledge is the body of facts and principles.
  • Knowledge can be language, concepts, procedures, rules, ideas, abstractions, places, customs, and so on.
  • In philosophy, the study of knowledge is called epistemology.
  • The philosopher Plato famously defined knowledge as "justified true belief."
  • However, no signal agreed definition of knowledge exists, through there are numerous theories to explain it.
  • Knowledge is a familiarity with someone or something, which can include facts, information, descriptions, or skills acquired through experience or education.
  • It can refer to the theoretical or practical understanding of a subject.
  • It can be implicit (as with practical skill or expertise)
  • explicit (as with the theoretical understanding of a subject); it can be more or less formal or systematic.

Data, Information, Knowledge and Wisdom

  • The data might concern numerical quantities of process elements that could include bottle weight, data about the soft drink colour.
  • Only when these sets of data are put in the right order or in a more specific and more organized framework will they have a meaning.
  • In this example information could be an excel data sheet that describes several production elements of a specific drink lot.
  • For example, the title of the sheet could be: Weight of bottles for Coke, Lot No 12445, produced on 29/11/2013.
  • It is obvious that this sheet with organized information has a specific purpose (to control) and it is associated to a particular production element or object (Coke) and production event (bottles filled for lot No 12445 on 29/11/2013). 

 When the particular knowledge associated with the above data and information is discussed it could be easily realized that:
→ 1. Someone, who is expert in quality statistical control, must interpret the data sheet
→ 2. In addition, this person, in order to make his decision, needs a framework for evaluating this information. The final decision of the quality manger could be to send the bottles back for refilling or to rank the lot as quality A or B and then decide to which markets the lot should be pushed to.
→ 3. Only this expert was able to decide how the drinks lot in question varied from the past lots and from the quality standards and why this lot should be pushed to market A (more strict customers) or to market B (not so strict customers).

  • In this example the corresponding wisdom could be described as the ability of the quality expert or quality department to improve the whole quality control process by reviewing the quality standards again as well as by reviewing the required control process taking into consideration previous knowledge and experience.
  • In any of the above-mentioned cases company will improve the quality control process.
Transfer of knowledge
  • Symbolic representations can be used to indicate meaning and can be thought of as a dynamic process.
  • Other forms of communication include observation and limitations, verbal exchange, and audio and video recordings.
  • Philosophers of language construct and analyze theories of knowledge transfer or communication.
  • While many would agree that one of the most universal and significant tools for the transfer of knowledge is writing and reading, argument over the usefulness of the written word exists.

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